Privacy Policy
Privacy Policy
Last Updated: [April 20th, 2026]
1. Introduction
XYZ Mediations (“we”, “us”, or “our”) recognizes the importance of privacy and the sensitivity of personal information. As a professional mediation service, we are committed to protecting the personal information we collect in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information.
2. Definition of Personal Information
“Personal Information” means information about an identifiable individual, and/or company including but not limited to name, contact details, and information relating to a dispute or legal matter. (Office of the Privacy Commissioner)
3. Professional Confidentiality
In addition to our legal obligations under privacy laws, we are bound by strict professional duties of confidentiality. All information received in the course of mediation services is treated with the highest level of discretion.
4. Information We Collect
We may collect the following types of personal information:
- Name, phone number, and email address
- Mailing or business address
- Information related to disputes or mediation matters
- Billing and payment information
- Communications and correspondence
We collect only the information necessary to provide our services. (Contracts Market)
5. How We Collect Information
We collect personal information through:
- Website contact forms or booking forms
- Email and telephone communications
- Intake forms and mediation documentation
- Third parties involved in a dispute (where applicable)
6. Purpose of Collection
We collect and use personal information for the following purposes:
- To provide mediation services
- To communicate with clients and parties
- To manage scheduling and bookings
- To comply with legal and regulatory requirements
- To maintain records and internal administration
7. Consent
By providing personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual restrictions.
8. Disclosure of Information
We do not sell or trade personal information.
We may disclose personal information:
- With consent of the individual
- To other parties involved in mediation
- To service providers assisting in operations (e.g., scheduling tools)
- When required by law or court order
9. Data Security
We take reasonable measures to protect personal information against unauthorized access, disclosure, or misuse, including:
- Secure storage systems
- Restricted access to information
- Administrative safeguards
10. Retention of Information
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
11. Website and Cookies
Our website may collect limited technical data such as:
- IP address
- Browser type
- Pages visited
This information is used for analytics and website improvement.
We may use cookies to enhance user experience. Users can disable cookies through browser settings.
12. Access and Correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
Requests can be made using the contact details below.
13. Third-Party Services
Our website may use third-party tools (e.g., analytics or booking systems). These services may collect data in accordance with their own privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
15. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
[XYZ Mediations]
Email: xyzmediations@gmail.com
Phone: (905) 960-0250
Final Note
We are committed to transparency and accountability in how we handle personal information, consistent with Canadian privacy principles, including consent, limited collection, and safeguarding data. (Canadian Bar Association)